Dear transportation co’s:
You really need to provide wifi when you say you will. It might not seem like a big deal to you, but for a lot of people—younger people, especially—it’s the main factor which determines how we travel.
It only takes a few trips with no wifi for us to write your company off. “They keep claiming they have wifi, but it never works!” we say, and then we don’t come back.
I’m looking at you, Amtrak.
Travel companies I no longer use: Delta, Southwest, Megabus, Amtrak
(Written from a wifi-less Amtrak car somewhere in the middle of Pennsylvania.)